EU Withdrawal Request
Consumer Rights

EU Withdrawal Request

Use this page to submit a withdrawal request for an order placed through our online store. Please read the information below carefully before completing the form, so your request can be reviewed quickly and accurately.

Submitting this form helps us identify your order and process the request in accordance with the applicable withdrawal rules.

What this page is for

This page is intended for customers who wish to notify us that they want to withdraw from an order, within the withdrawal period and subject to the applicable legal rules.

It is designed to make the process clear: the information you provide will be used to identify your order, review the request, and respond by email if we need anything else.

How it works

1

Complete the form

Enter your order details exactly as they appear in your order confirmation.
2

We receive the request

Your submission is sent to our team for review and record keeping.
3

We review it

We check the details, identify the order, and assess the request under the applicable policy.
4

You get a reply

If more information is needed, or once the review is complete, we reply by email.

Information to provide

Please make sure the form includes all of the following details:

  • Your full name.
  • The email address used for the order.
  • The order reference number or order number.
  • The order date.
  • The delivery country.
  • The request scope, for example the entire order or part of the order.
  • Any additional details that may help us identify your request.
Tip: If any field is unclear, copy the wording exactly from your order confirmation to avoid delays.

Important information

Withdrawal period: In many EU consumer purchases, the standard withdrawal period is 14 days. For goods, this usually runs from delivery. For services, it usually runs from the date the contract was concluded.
Please note: submitting this form does not automatically confirm cancellation, refund, or acceptance of the request. Each request is reviewed according to applicable law, the product or service involved, and our store policy.
Exceptions may apply: some products or order types may be excluded from the withdrawal right or subject to special rules under applicable law.

What happens next

  1. Submit the form below with accurate order details.
  2. Our team receives the request and reviews the information.
  3. We may contact you by email if additional information is needed.
  4. We reply with the next steps once the review is complete.

Frequently asked questions

Do I need to explain why I am withdrawing?

In many cases, no. The purpose of this page is to let you clearly notify us of your withdrawal request within the applicable period.

Does submitting the form mean my refund is approved?

No. The form sends us the request, but approval and any refund depend on review of the order and the applicable rules.

What if I submitted the wrong order number?

Reply to our confirmation email with the correct details so we can update the request and locate the order faster.

Can I use this form for every product?

Not always. Some items or services may fall under exceptions or special conditions under consumer law.

Submit your request below

Please complete the withdrawal form carefully. The more accurate the information, the faster we can identify your order and review the request.

Withdrawal from Contract